Refund Policy for Big Digi Mart
Effective Date: 01/01/2025
This Refund Policy ("Policy") explains the circumstances under which Big Digi Mart ("we," "us," "our") offers refunds for products purchased on our platform. By purchasing any products from Big Digi Mart, you agree to comply with this Policy. If you do not agree with these terms, you should not proceed with a purchase.
1. Eligibility for Refunds
Refunds are offered under specific circumstances, subject to the following conditions:
- Damaged or Defective Products: If a product is received in a damaged or defective condition, you are eligible for a refund or replacement.
- Incorrect Items: If you receive an incorrect item that was not ordered, you can request a refund or exchange.
- Cancellation of Order: If an order is canceled before shipment or within the allowed time frame, you will be entitled to a refund.
- Unfulfilled Orders: If your order is not delivered within the expected time frame due to reasons on our part, you will be eligible for a refund.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Downloadable Products: Products that are available for instant download or digital services.
- Perishable Goods: Products that have a limited shelf life or expiration date.
- Custom or Personalized Products: Products that are made to order or personalized according to your specifications.
- Opened or Used Items: Items that have been opened, used, or tampered with.
- Sale or Promotional Items: Items purchased through certain sales or promotions may not be eligible for a refund, as indicated in the offer's terms and conditions.
3. Refund Process
To initiate a refund, you must follow these steps:
- Request Refund: Contact our customer service team within 14 days of receiving the product, providing details of the product, order number, and the issue with the item.
- Return the Product: If required, return the product in its original condition and packaging, with all accessories, manuals, and receipts.
- Refund Approval: Once your return request is received and processed, we will inspect the returned product and determine eligibility for a refund. If the request is approved, we will issue a refund.
4. Refund Methods
Refunds will be processed to the original payment method used for the purchase. This may include:
- Credit/Debit Card: Refunds will be credited back to the same card used during the transaction.
- Mobile Payment: If you paid via mobile payment services (e.g., bKash, Nagad), the refund will be processed to the same account.
- Store Credit: In some cases, we may issue store credit or a gift card instead of a cash refund, subject to agreement at the time of the refund request.
5. Time Frame for Refunds
- Refund requests will be processed within 7-10 business days after receiving the returned item or after verifying the issue.
- Depending on your bank or payment method, it may take additional time (typically 5-7 business days) for the refund to reflect in your account.
6. Partial Refunds
In certain situations, a partial refund may be granted if:
- Partial Order Returns: If only part of your order is returned, a partial refund will be issued based on the value of the returned items.
- Shipping Fees: Shipping charges are generally non-refundable, except in cases where the item is damaged, defective, or incorrectly shipped.
7. Cancellation of Order
You may cancel your order before it is shipped. If the order has already been dispatched, you will need to return the product upon receiving it.
- Order Cancellations: If you cancel your order before it is shipped, you will receive a full refund.
- Shipping Costs: If you refuse to accept the delivery of the order or the order is undeliverable, you may be responsible for shipping costs.
8. Refund for Faulty Items
If the product you received is faulty, defective, or damaged, we will provide a full refund or offer a replacement. In this case, we may also cover the return shipping cost. To qualify for a refund or replacement:
- Notify us within 7 days of receiving the damaged or defective item.
- Provide photographic evidence of the fault or damage to help us process the claim quickly.
9. Exchanges
If you would prefer an exchange instead of a refund (for example, if the item does not fit or meet your expectations), you must return the product and place a new order. Exchanges are subject to availability.
10. Changes to Refund Policy
Big Digi Mart reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated via our website or directly through email. The revised policy will take effect as soon as it is posted.
11. Limitation of Liability
Big Digi Mart’s liability for any claim related to a refund is limited to the amount paid for the returned item. We are not responsible for any indirect, incidental, or consequential damages arising from a refund request.
12. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes related to the Refund Policy will be subject to the jurisdiction of the courts in Bangladesh.
13. Contact Information
If you have any questions or concerns regarding this Refund Policy, or if you need to initiate a return or refund request, please contact us:
